Terms & Conditions
Last updated: 2 November 2026
These Terms & Conditions apply to orders placed with Aldercombe Editions through aldercombe.co.uk.
Aldercombe Editions is a trading name of Salehin Khan, a sole trader.
By placing an order, you agree to these Terms & Conditions. Nothing in these Terms affects your statutory rights as a consumer.
Your order is accepted and a contract is formed when we send you an order confirmation email.
1. Our Portraits
Aldercombe Editions creates personalised pet portraits from photographs supplied by you.
Portraits are available as:
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Fine-Art Prints
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Framed Portraits
Each portrait is created specifically for your pet and is therefore personalised.
2. Your Photographs
You must provide at least one clear photograph of your pet that is suitable for creating your portrait.
When placing your order, you confirm that you own the photographs you upload or have permission to use them for the purpose of creating your portrait.
We review every submission and may contact you if we need a clearer or additional photograph before creating your portrait.
3. Your Portrait Review
We create an individually composed portrait from the photographs you provide and present it to you for review before it is sent to production.
We aim to send your portrait for review within 48 hours once we have suitable photographs of your pet.
If we need further photographs or there is an unexpected delay, we will contact you.
Images supplied during the review process are for review and approval only and are not intended for printing.
4. Reviewing and Approving Your Portrait
When you receive your portrait for review, you may approve it as your final portrait or request refinements.
You may request up to three rounds of refinements before final approval. We will review each request and make appropriate adjustments where reasonably possible.
After each refinement, we will send the updated portrait to you for review.
Requesting or receiving a refinement does not constitute final approval.
Nothing is sent to print until you have approved your final portrait.
Once final approval has been received, your portrait may be sent for production in the format and size selected when ordering.
5. Our Portrait Approval Guarantee
Our Portrait Approval Guarantee gives you the opportunity to review your portrait and request refinements before it is sent to production.
You may request up to three rounds of refinements where something does not feel quite right. We will make appropriate adjustments where reasonably possible.
If, after the refinement process, your portrait still does not feel right, you may tell us that you do not wish to proceed and request a full refund, provided you have not given final approval.
Once you have approved your final portrait, the Portrait Approval Guarantee ends and your portrait may be sent for physical production.
The Portrait Approval Guarantee is an Aldercombe Editions guarantee and is separate from any statutory rights you may have.
Nothing in our Portrait Approval Guarantee affects your statutory rights if your order is faulty, damaged, not as described, not delivered or otherwise does not conform to the contract.
6. Personalised Fine-Art Prints and Framed Portraits
Fine-Art Prints and Framed Portraits are personalised products created specifically from your approved portrait.
Because these products are personalised, the normal statutory right to cancel a distance purchase simply because you have changed your mind does not apply.
Once you have given final approval for your portrait, production may begin and we are unable to accept a cancellation, return or refund simply because you have changed your mind.
This does not affect your statutory rights if the product supplied is faulty, damaged, not as described, incorrectly supplied or otherwise does not conform to the contract.
7. What You Receive
Fine-Art Prints
You will receive your approved portrait as a Fine-Art Print in the size selected when ordering.
Framed Portraits
You will receive your approved portrait professionally printed and framed in the size and frame option selected when ordering.
Fine-Art Print and Framed Portrait orders include free standard UK delivery.
Images supplied during the review process are for review and approval only.
A high-resolution digital artwork file is not included with your order.
8. Delivery
UK Delivery
Fine-Art Print and Framed Portrait orders include free standard UK delivery.
UK orders are typically delivered within 3–4 working days after final portrait approval.
Your portrait is not sent to production until you have given final approval.
Delivery times are estimates rather than guaranteed delivery dates unless we expressly agree otherwise.
International Delivery
International delivery is available for Fine-Art Print and Framed Portrait orders.
International shipping charges vary by destination and will be shown at checkout.
International delivery times vary depending on the destination and local delivery services. Any delivery estimate provided is indicative and may be affected by customs, local carriers or circumstances outside our reasonable control.
Customers are responsible for any customs duties, import taxes or other charges that may apply in their destination country.
Delivery Addresses and Delays
Please ensure that the delivery information you provide when ordering is correct.
If you notice an error, please contact info@aldercombe.co.uk as soon as possible.
We will make reasonable efforts to help, but changes may not be possible once an order has entered production or been dispatched.
If there is a significant delay with your order, we will contact you where reasonably possible.
Lost or Undelivered Orders
If your order does not arrive, please contact us so that we can investigate the delivery.
Where an order is confirmed as lost in transit, we will arrange a replacement at no additional cost.
Nothing in this section affects any statutory rights you may have where goods are not delivered within the required or agreed time.
9. Damaged, Faulty or Incorrect Orders
If your order arrives damaged, faulty, incorrectly supplied or materially different from what you ordered, please contact:
Please include your order details and, where relevant, photographs showing the problem so that we can investigate it promptly.
Depending on the circumstances and your legal rights, we will provide the remedy to which you are entitled. This may include a replacement, repair, price reduction or full refund.
Where you have a statutory right to reject the product and receive a refund, nothing in these Terms requires you to accept a replacement instead.
The fact that your portrait is personalised does not remove your statutory rights where a product is faulty, damaged, not as described or otherwise does not conform to the contract.
10. Intellectual Property and Personal Use
Your purchase gives you ownership of the physical Fine-Art Print or Framed Portrait supplied to you.
It does not transfer intellectual-property rights in the underlying portrait artwork to you.
To the extent that Aldercombe Editions owns or controls intellectual-property rights in the portrait artwork, those rights remain with Aldercombe Editions unless we agree otherwise in writing.
You may display your physical portrait for your own personal, non-commercial use and may photograph or share your physical portrait for ordinary personal purposes.
You may not reproduce, sell, license or otherwise exploit the portrait artwork commercially without our written permission.
Nothing in this section affects any rights you have in the original photographs supplied by you.
11. Prices and Payment
The price you pay is the price shown when you place your order.
Any applicable delivery charges will be shown before you complete payment.
Standard UK delivery is free for Fine-Art Print and Framed Portrait orders.
International shipping charges vary by destination and are shown at checkout.
Payment must be made using one of the payment methods available at checkout.
12. Information You Provide
You are responsible for providing accurate information when placing your order, including your email address, delivery address and photographs.
If you notice an error after ordering, please contact info@aldercombe.co.uk as soon as possible.
We will make reasonable efforts to help, but we cannot guarantee that changes can be made once an order has entered production or been dispatched.
13. Events Outside Our Control
There may occasionally be circumstances outside our reasonable control that affect the creation, production or delivery of an order.
Where this happens, we will take reasonable steps to minimise disruption and will contact you if your order is significantly affected.
Nothing in this section affects your statutory consumer rights.
14. Privacy
We process personal information provided through Aldercombe Editions in accordance with our Privacy Policy.
Please refer to the Privacy Policy on aldercombe.co.uk for further information about how your information is collected, used and stored.
15. Changes to These Terms
We may update these Terms & Conditions from time to time.
The Terms that apply to your order will be those in effect when you place your order.
16. Governing Law
These Terms & Conditions are governed by the laws of England and Wales.
If you live elsewhere in the United Kingdom or another country, you may also benefit from mandatory consumer protections that apply where you live.
Nothing in these Terms excludes or limits any consumer right that cannot lawfully be excluded or limited.
17. Contact Us
For questions about your portrait, an order, delivery, refund or these Terms & Conditions, please contact:
Email: info@aldercombe.co.uk
Business correspondence address:
Aldercombe Editions
The Bristol Office, 2nd Floor
5 High Street
Westbury-on-Trym
Bristol
BS9 3BY
United Kingdom
This is a correspondence address and is not a retail location open to the public.